Network Connectivity Troubleshooting – Part One

To most computer support persons, having problems connecting to the Internet via a router and a high-speed connection is not a major issue. However, for those who do not understand some basic technology concepts, solving connectivity problems will be a struggle. The following will give you some tips of where to look for network connectivity problems and how to perform some basic network connectivity troubleshooting tasks.

Most of the initial steps of this process are common-sense and incredibly basic, but you would be surprised at the number of calls to help desks that are solved simply by having someone turn on a power switch or plug in a cable to a device!

1.Check the power. Make sure that the power is turned on to your router and that you can see some visible signs of that power on the front of the unit. Usually green or yellow lights flash or stay on constantly when the unit has power. If you do not have any of those, check the electrical outlet for power. Plug in a radio, clock, lamp or other device to see if the outlet is ‘live.’ If so, continue on to the next step. If not, check your electrical box to make sure that your circuit breakers have not tripped because of an overload or other electrical issue.

2.Check the router. If you still get no lights on the front of your router, then unplug it from the electrical outlet and wait for a while (15 minutes to half an hour) and plug it back into that same outlet. Most of these have what we call ‘wall-wart’ type power supplies that have the square-ish black block on the end which plugs into the wall outlet (or power surge suppressor). Sometimes these can go bad. If you cannot get any of the lights to come on at all on your router, even if you test it in a known “good” wall receptacle, it might mean that the power supply or router itself is defective.

3.Check the cables. Now, if you have confirmed that the electrical outlet is working properly and you are getting lights on the front of your router, then you need to check the network cable between your PC and your router. If you have a wireless router and are having trouble connecting by that method, then you need to troubleshoot first by trying to connect with a hard-wired connection, as it is easier to troubleshoot a hard-wired connection than a wireless one (once you have successfully established connectivity through a wired connection, you can resume troubleshooting wireless connectivity). Normally, your router should include at least one network cable for connecting devices directly to it. Use this cable to connect your PC to your router.. On the front of the router are a series of lights (these differ in color by manufacturer) which indicate the presence of a network connection over the network cable (or Ethernet cable) between your PC and router. Locate the network cable which runs from your router to your PC and unplug it from the back of the router. Does one of the lights go out? If so, that is a good sign. If not, then go to the PC end of the network cable and locate where it connects to your PC. Right around this connection there are usually a set of led lights indicating a network connection. By removing your network cable from the PC, you should see the lights go out. And, with your PC powered on, removing this cable will also usually cause a message to come up on your Windows-based PC indicating that your network connection has been lost. If this happens, then it appears that at least your router and PC are ‘talking’ to each other. This is usually noted by the ‘flashing’ activity of these lights.

4.Reboot both your router and your PC. Sometimes a simple reboot will clear up any anomalies between network connections, and this will always be a step any help desk, ISP or router manufacturer’s support personnel will ask you to try.

In part two of this series we will talk about checking functionality of your router and then determining whether your problem might lie solely with your PC.

Click here to learn how DigaCore can help with your network connectivity troubleshooting problems with our Reactive Response and PC Repair Services for your business in the USA.

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What To Look For When Choosing An Online Data Storage Service

The days of keeping confidential business information locked in a metal filing cabinet are gone. Most businesses have most everything, from personnel files to client information and financial information, stored on their personal computers or computer network. What happens when your company runs out of storage space? Or, worse yet, what if your computer information is attacked by a virus, stolen, or damaged by a flood? Would you be able to quickly recover all of your important information and keep your company running smoothly? Online Data Storage Services are the answer.

Many companies find that keeping their own network running and up-to-date is expensive. In this economy, most companies are looking for ways to cut expenses in order to survive. There are many online data storage companies currently available, so if your business is looking for an online storage company, here are some questions that you need to ask:

What Features Do Online Data Storage Services Offer?

Look at what features the company offers in its basic package. Most online data storage services offer online file storage, backup services, remote access that allows you to access your data from anywhere in the world, the ability to file share with other employees in your office, and the ability to upload and download files.

How Secure are Online Data Storage Services?

Does the online data storage service offer any type of security? Businesses will want a service that offers file encryption, authentication, and password protection in order to keep your information secure. You may also want to know if they offer any type of tracking in the event of a security breach, as well as the ability to lock out former employees after they have left or been terminated. Also, businesses should inquire as to what type of backup plan the service offers in case of any unforeseen disasters such as a virus attack or fire.

Are Online Data Storage Services User-Friendly?

The service should be easy to learn and use, easy to access for the average employee, and not require a computer science degree. If the service is too difficult or complicated to use, look for another service.

How Much Do Online Data Storage Services Cost?

Is the service reasonably priced and does it fit into your company’s budget? Find out how much storage you get for the price.

Do Online Data Storage Services Offer Technical Support?

Even with the easiest to use service, you may one day have a question or a problem that you may not be able to resolve on your own. Does the service offer a customer service hotline, or chat support? Is it available 24/7, if needed?

Additionally, it is important to look for a well-established online storage service that has a stellar reputation. Online storage has many benefits for your company. A good service can be cost effective, offer better security, up-to-date software, and unlimited storage space.

Click here to learn how DigaCore can help you reduce your data security risk and bring you peace of mind with our Remote Online Data Storage Services for your business in the USA.

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Hackers Get New Tools… Managed IT Services Providers to the Rescue?

Two companies have released software that mines information about individuals on the Web. Core Security Technologies dropped its Exomind application, while Paterva released its Maltego program. Can Managed IT Services Providers Respond?

Both applications have one thing in common. They can be used to collect information on individuals from snippets of data dropped all across the web. Of course social networking sites like Facebook, Twitter and MySpace make that job easy already, but these programs can piece together broken links to create virtual profiles that mimic your real world persona. They can identify who you know, where you shop and what you do for a living.

While Exomind was built to assess the negative impact of social networks on privacy, Maltego claims to have a much loftier purpose, the building up of corporate digital footprints to display relationships and reveal trends, which can be used to take corporate competitiveness to another level.

Individuals and companies alike need to be aware of the dangers of this type of software. The existence of Exomind and Maltego promises to revolutionize the way information is assessed on the web, which means that the user must rethink what they put out there.

Whereas before an individual might keep a Facebook profile for personal use and a LinkedIn or Ecademy profile for business purposes and feel fairly confident that the two were being kept separate, the emergence of this technology smashes this sense of security.

On a corporate level it means that sensitive data is exponentially easier to leak to the competition because they may have access to technology that can interpret spikes in communication between different parties or even pick up on blether on forums and in chat rooms.

How Can Managed IT Services Providers Help?

Managed IT Services Providers can step in to fill the gap in the need for more security. When superior protection is needed it is best to trust the industry giants to do the job. The most popular MSPs in the security business are Symantec and Verizon.

Symantec has a range of service packages tailored to meet the needs of small, mid-sized and large enterprises. They offer a wide range of services from data protection to spam prevention and endpoint security.

As technology continues to advance, security threats will only get more and more ubiquitous, so it is wise to leave the protection of data to the professionals. MSPs are a smart and affordable solution to what promises to be a persistent and costly problem.

Click here to learn how DigaCore can help you secure your reputation with our Managed IT Services for your business in the USA.

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Remaining Innovative Is a Key to Business Growth

Whether you are launching a start-up, or several years into operating your business, you need to continue to maintain an innovative mindset that will allow you to creatively fuel business growth. This means exercising your creative thinking skills in order to develop and explore new ideas, opening the doors to new and better opportunities. In order to foster a creative mindset, here are some tips to help you stay on the cutting edge of thought innovation:

Ask Yourself More Questions

When you first started your business, you were likely inclined to thoroughly consider your short and long-term goals, as well as create lists of what steps were needed to accomplish those business growth goals. These steps were an important part of your business plan, and they were important for a reason. Asking yourself tough questions that you were forced to answer honestly help you make the critical business decisions during your business’ start-up. As time goes on, it is just as important that you continue to ask yourself relevant questions about your goals and brainstorm new ideas daily about how to accomplish those goals.

Brainstorming ideas is not just limited to marketing or sales tactics. Consider how to handle physical growth as well as innovative ways to handle current issues that have arisen since the business opened, such as customer service and personnel issues.

Get Reviews

The one clear way to understand how your customers feel about you is to ask them. Getting customer feedback from the people who actually do business with you is invaluable in finding out what is working for them and what is not. For the most objective feedback, develop the ability to conduct regular customer surveys anonymously. Be innovative and use your creative mindset to identify what kind of questions to ask your clientele and customers to get the information you need to improve. And don’t use the same old survey time and again. Update your questions and craft them so that your customers perceive their feedback is important to your business. Not only are your customers’ responses important to your business growth and improvement; you should also continually research what your competition’s customers are saying online about their services and your industry as a whole. This kind of information can be found on blogs and online forums.

Compile and Add to your Network List

Sure, you may have a few business cards you’ve collected that can be helpful to promote your services through other complimentary businesses, but if you are only sticking with those few resources, you are certainly limiting your potential. You should always be networking and adding to your promotional resources to fuel business growth. Do not limit yourself to in-person events, either. Social networking sites are among the fastest growing ways to network these days, and other online resources such as blogs can be effective places to find out what people are looking for and what you might be lacking to provide in your business.

Be consistent in your promotions – don’t sign up for social networking sites and then fail to use them. Plan your messaging ahead of time and implement those services into your daily marketing routine. Creativity comes into play when you develop your keywords, write eye-catching posts that include interesting tidbits to help create a solid social network. Staying on the cutting edge of what’s new and leveraging these opportunities creatively can seriously change the direction of your business. This is also true about simply listening to your customers and taking proactive action based on the information you learn. Educating yourself about what can make your business better is only half the battle. You have to brainstorm ways to be innovative in the ways you make this information work for you to achieve your business growth goals.

Click here to learn how DigaCore can help you achieve your business growth goals through technology with our Technology Consulting Services for your business in the USA.

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Password Strength is Key in Business and Personal Information Security

In today’s technologically driven business marketplace one of most often overlooked points of vulnerability to your business and personal information security is the strength or weakness of the passwords that you define for usage when logging into: your computer network, email provider, online banking, accounting or payroll applications. To underestimate the importance of strong passwords is to leave the door wide open to identity theft and corporate piracy. Your passwords must be a robust combination of all the characters that are available, must be unique for different applications and must not be a word commonly found in any dictionaries, in any language.

How do you maximize your business and personal information security?

We have been conditioned to use weak passwords. For many people the first password we ever needed was for our ATM cards. If this is the case we were limited to the numerals on the keypad 0-9. That simply will not cut it anymore. Malicious computer deciphering programs can run through all of the possible combinations in a matter of seconds. The same types of programs can run through all of the words in the dictionary, plus most common names, in multiple languages even spelled backwards, in a matter of minutes. You cannot have the same password for all of your password needs; if that one password was to get compromised then all of your sensitive private data would be at risk.

How do you come up with strong passwords that you can actually remember, without writing them down where they could be easliy found and used to cause you or your business harm?

A good method is to come up with a phrase that is meaningfully unique to you, and therefore it will be something you will be likely to remember. For example: “I love muscle cars and custom motorcycles” or “Ping golf clubs are my favorites”

Use the first or last letter of each word to create a string or characters, from the example above: “I love muscle cars and custom motorcycles” I could come up with: “Ilmcacm” or “Iemsdms”

Replace one or more of the characters with its numeric position in the alphabet or a special character as in: Ilm3a3m or [email protected]

Add a suffix or prefix to make it unique to each application that you will use it for.

  • For my Yahoo email I could use: YeIlm3a3m
  • For my Chase bank account I could use: CbIl3ma3m

Make sure that your each unique string of characters is at least eight characters long.

Now that you have a strong passwords, that last thing you need to worry about is using them wisely.

Do not write them down on a sticky note and put them under your keyboard or behind your monitor. Do not store them in the file system of your computer.

Do not use your passwords on computers that have open access to the general public, such as those found in Internet cafes, airports or mall kiosks.

Do not enter personal information such as your user names and passwords on unsecured websites.

Do make sure that the computer terminals that you use your passwords on have up to date anti-spyware and anti-virus applications.

Click here to learn how DigaCore can help you strengthen your business and personal information security with our Network Security Services for your business in the USA.

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The High Cost of Recovery from a Security Breach

Small to medium size businesses are what keep this country moving. Unfortunately, for many of these business owners, budgetary needs force them to make cuts that the mammoth corporations do not have to consider. These budget cuts can often result in reduced security and sub par IT services that in the long run can end up costing the company even more money. Reacting to; and the recovery from, a security breach or attack always costs more after it has happened than what it would have cost to prevent it.

This fact has been supported by recent surveys, and may come as a surprise to many small and mid-size companies who are under the false impression that hackers and other security threats target larger corporations. It has been discovered that companies that have less than 500 employees are actually more likely to be at risk of an attack or security breach than a larger corporation. Of course, this becomes a problem when the larger corporation has the resources to maintain higher levels of security at a time when smaller companies are dealing with restricted or; in some cases, frozen IT budgets.

The benefits of hiring a Managed IT Services Provider in preventing attacks and security breaches

With a security breach a real concern for small business owners, many are making the decision to bring on outside providers to address their IT needs. Managed services providers can offer an affordable solution to small business owners who are struggling to manage an internal IT staff. In some cases there isn’t even an IT person on staff, which can be just as costly for the small business when they have to bring in a professional on an as needed basis. Considering the money and time spend recovering from a security attack or breech, more business owners are realizing the cost of not having this level of protection is too high to pay. Here we look at how managed services providers can help business owners level the playing field against those who would infiltrate their security systems.

  • Increased knowledge- Managed services providers are in the business of technology. They have trained staff who are able to prevent security breeches and spot any activity that could be perceived as a threat. Moreover, they have the expertise to stop threats and prevent the loss of sensitive and private information that can lead to costly recovery measures.
  • Less expensive than in-house IT- Other IT professionals can provide the same security but it will cost much more to the business owner. What many owners are realizing is paying a flat monthly fee for security and other services provided by msp’s is actually much more cost effective than paying an internal IT staff or outsourcing based on incident.
  • Proactive is better than reactive- The biggest benefit of having a quality managed services provider in your corner is the fact that you are acting in a proactive manner to ensure all of your systems are managed properly. This is less expensive and less time consuming than waiting for something bad to happen and then reacting.

Any small business can benefit from the security provided by a Managed IT Services provider. They can do so at a fraction of the cost, therefore eliminating the fear and unnecessary cost of trying to recover from a breech in security or attack.

Click here to learn how DigaCore can help you prevent attacks and security breaches with our Network Security Services for your business in the USA.

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How Managed IT Services and Cloud Computing Improve Your Business

Small business owners who are not already on board the “cloud” may be missing out on a great opportunity to improve their business operations as well as profitability. Cloud computing has changed the landscape of business dramatically in the past few years. In order to reap the most rewards from technological advances, it is important first for business owners to understand what they are dealing with and how new technologies can improve the functionality of their business.

What is Cloud Computing?

To better understand this concept you must only turn to the Internet. How the Internet is used has changed greatly over the years and in terms of business, any programs or services that you use via an Internet connection could loosely be described as a cloud service. Cloud computing allows you to utilize software and services without having to run the servers or software in house. These outside vendors run the software and servers, making it possible for you to pay attention to what is most important, running your business. Examples of cloud computing services that are commonly used by businesses today include; Salesforce.com which offers programs to aid sales staff in tracking customer information and data storage backup services such as those offered from Amazon.com.

Benefits of Cloud Computing

As more and more businesses are relying on cloud computing services you might wonder how they can benefit your business. There are many benefits including long term reduction of software and computer costs, improved data security (secure off site backup and storage) and increased functionality and customer service. As cloud computing continues to evolve and offer additional products and services, many businesses that are currently on the fence will make the decision to venture to “the cloud”.

Managed IT Services Can Make the Transition to Cloud Computing easier

Despite the growing popularity of cloud computing and the increased number of companies utilizing these services, not all business owners nor customers are completely convinced this is the way to go. There is little doubt that this area of technology will continue to develop and likely become main stream within a few years. With that in mind, business owners who question this technology can benefit greatly by consulting with managed service providers to help guide them through any transitions. Managed services providers are up-to-date with all new technology and can offer services that include cloud computing to improve the way your business runs as well as provide much needed assistance in the event of a man-made or natural disaster.

By working with a Managed IT Services Provider your business can immediately reap the rewards of cloud services while still having trained professionals in your corner to ensure your business is adequately protected and invested in this technology. Finding the right managed services provider can make the difference between your small business increasing efficiency and improving functionality versus getting left behind in the virtual dust. Working with a qualified managed services provider will eliminate much of the confusion associated with “new” technology and position your business in a place where you can compete with others in your field while reducing in-house IT costs.

Click here to learn how DigaCore can help you benefit from the Cloud with our Cloud Computing Solutions for your business in the USA.

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How to Recover Your Lost Computer Files – Inexpensively and Easily

We maintain our computers similarly to how we maintain our own health – rarely do we take the time to learn about preventing health complications, and instead work to repair our health once we’ve become ill! We take care of our computers the same way, in that we rarely think about the safety or well-being of our data until something happens that leads to data loss or corruption. And when that does happen, how do you recover your lost computer files?

Have you ever taken a moment to imagine what would happen if you lost some or all of your computer files? Whether you only use your computer for personal reasons; or for school or work, file or data loss can be devastating! Think of all of those family photographs, music files or class assignments! Think of the report you spent weeks working on. Some files can be replaced with time and effort, while others (particularly your photos or home videos) cannot.

Numerous reports tell us that over a third of computer users don’t back up their files; and of those that actually do perform some data backup – 76% of people don’t do it often enough.

Most people tend to think computer files are lost only due to catastrophic events – like tornadoes and hurricanes. Don’t forget about slightly more common events, including fire, flood or computer viruses. A computer “disaster” does not necessarily have to be one from Mother Nature, either. Suppose you dropped your laptop down the stairs or spilled your coffee on the keyboard?

Losing personal files is devastating because of their sentimental value – while business owners who rely on content and files can consider the loss of data fatal to their business if they don’t have a data backup plan in place.

Create a Plan to Recover Your Lost Computer Files Before Disaster Strikes

Just like many human health issues can be prevented with proper diet and care, having a complete backup plan in place can prevent disaster from occurring to your precious data. Data backup isn’t as complicated or expensive as you might believe. It is far easier to back up your files to be able to restore them after something damages your computer, than it is to recover them after disaster strikes. Consider a data backup plan to be your computer’s insurance policy!

Picking Up The Pieces

If you’ve already experienced the loss of data and you hadn’t backed up your data and files, you’ll need to use data recovery services to recover as much of the lost information as possible. Data recovery makes it possible to save some of the data from damaged, corrupted or failed storage devices, but it’s expensive, and you may never recover 100% of the data you’ve lost.

Data Backup and Recovery Solution

Your best solution is to use a remote data backup system. This will backup and store your data files and information at regularly scheduled intervals to an online data store accessed via the web. Your backed-up information can then be restored to any computer if your computer’s hard disk fails, or if it has been attacked by a virus, or physically damaged. Some people back up their files to CDs or flash drives – and then keep these storage devices in the same location as the computer. If there is a natural disaster, chances are the computer and the backup copies will be ruined.

Remote data backup services exist for both personal computer users and businesses of all sizes. Prices range from very reasonable to very expensive – based on how much storage you require and other factors. Prevention is the best medicine – give yourself peace of mind with a data backup insurance policy for your computer files.

Click here to learn how DigaCore can help you prevent data loss and quickly recover your lost computer files with our Remote Data Storage Services for your business in the USA.

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6 Password Tips to Protect Against Business and Identity Theft

Ah, those pesky passwords. If you work in the corporate world or in an office, you have one for your PC/Network and, unless there is a password synchronization application that combines them, you probably have more than one for other applications. Add those to the ones that you have for your home Internet, your banking and other websites that require passwords, and before you know it you have a nightmare on your hands in trying to manage them. How easy a target are you for business and identity theft?

Part of the frustration has to do with the different requirements for password formatting. Some systems only require four characters, some require eight. Some need a combination of alpha and numeric characters and others do the same with the addition of a few capital letters thrown in for extra security. It can be positively maddening.

The worst thing you can do with your passwords is to place them in a text document which can be accessed on the hard drive of your computer. Your files are vulnerable to business and identity theft- even if you think they are not. If someone is intent on finding them, they can. Even if you place them into a password protected document, those can be cracked, too.

Writing them down has its own vulnerabilities, too, and there are varying opinions on this practice. If you do write them down on a piece of paper, put the document in a locked location whether it is in your home or at work.

Here are 6 tips on how to handle your passwords to protect against business and identity theft:

1. Make them complex. People who use easy to remember or short passwords are inviting disaster. Use a little imagination and pick a password that is very difficult to attach to your life. Stay away from birth dates, phone numbers, house numbers, or any other number that is associated with your life.

2. Keep passwords unique. When you change your passwords, make them unique from each other. Do not use the same password on all of your sites. If you do, then you are open to having every site that you have a password to being vulnerable to hackers to log on and steal your identity, money or destroy your reputation.

3. Be obscure. Use a combination of letters, numbers, capital letters and special characters if possible. The more you do this, the more secure your passwords will become. Create an alphanumeric version of a term you can remember. Using this technique the word “Spaceship” becomes “[email protected]!p”.

4. Change regularly. This is the singular tip that can save you if you do not heed any of the other tips. How often should you change your password? How secure do you want to be? The frequency with which you change your password will determine how secure you are from becoming a victim. The more often you change it, the better you are. The longer you leave it the same, the more vulnerable you become. Three months is a good cycle for a password, but certainly if you fear for the security of your identity, then a monthly change is not out of the question.

5. Password-protect your PC. Be sure to give your PC a password on power-up. This will help protect your files unrestricted access to your PC.

6. Password-protect your wireless home network. If you have a wireless home network, be sure to password protect it as well. Use the same principles above in order to secure your wireless network. This will prevent others from accessing your connection and using it maliciously to hack the personal or business PCs and laptops you and your family use at home.

Finally, there are password programs that can help with this important task, but the best advice is to start with the tips above right away. Password software can be useful as an organizational tool, but it is no match for using sound methods to manage and make your passwords difficult to crack.

Click here to learn how DigaCore can help protect you against business and identity theft with our Network Security Services for your business in the USA.

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Is the iPad Useful as a Mobile Computing Device for Businesses?

Some businesses have jumped on the iPad wagon and are finding creative ways to use the iPad as a mobile computing device. For example, the Global Mundo Tapas restaurant in Sydney, Australia uses the iPad as an interactive menu. There’s a budget airline, Jetstar Airways, using the iPad for in-flight entertainment, rented for $10 a flight. A luxury sedan by Hyundai comes with an iPad instead of a user manual. Other than these extreme cases, how can an iPad be used to increase productivity or convenience by the average business owner?

Conventions and Workshops

Do you travel to conventions and workshops for your business? Many people bring their laptop to these events. While laptops are of course very convenient compared to a desktop pc for traveling, the iPad weighs less and could be even more convenient if you’re traveling from room to room at a convention or workshop. These events are also often designed for networking – so you’re not just sitting at the table all day, glued to your laptop. The smaller, 2 pound iPad could be slipped into your purse or a small bag while you walk around the room, or even carried in your hand for easy access as needed, but without being cumbersome.

Flights and Traveling

It’s true a laptop can go on a flight with you, but even the smaller netbooks and laptops add to the weight of your carry on bags and can be frustrating when in the small seats of the plane. If you’re sitting in coach, you know every time the person next to you has to get up to use the bathroom you’re trying to balance the laptop and whatever else you happened to have out in your hands with turbulence knocking you around the aisle. The iPad could be slid into the pocket of the seat in front of you if you have to get out of the way for the passenger next to you – it’s about the size of a magazine.

The same holds true on trains, in taxi cabs, or as a passenger in someone else’s car. Just don’t try to use your iPad while driving, yourself.

Presentations & Sales

Do you travel to client offices to give presentations? How sleek would it be to whip out your iPad and give a sales presentation or demonstration? Apple reports that iPads can connect to the majority of projectors, so you could even broadcast that presentation over a large screen for a larger audience if necessary.

Replace Your Briefcase

Sure, the iPad has a word processor and spreadsheet. Those are always useful for business people. It would be much more convenient to read and edit documents on an iPad over your iPhone while on the road.

But what about the stack of magazines and newspapers you lug around with you in your briefcase? You could have all of your reading materials ready for you on the iPad and skip the briefcase. Use it as an ebook reader, newspaper subscription, and file storage and you’ve literally got everything at your fingertips. With the use of third party Apps, there’s little you can’t do with the iPad for as a mobile computing device for your business.

Click here to learn how DigaCore can help you get the most out of your iPads, Smartphones and other mobile devices with our Mobile Computing Services for your business in the USA.

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